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Wednesday, April 20, 2011

Google Voice Takes Over

The other day my friend showed me how he had setup Google Voice on his Droid Incredible.  He even had a widget that displayed what was transcribed after voice recognition tried to interpret his voice mail messages.

Eventually, I thought that it was a good idea and I thought I'd give it a try, thinking that I could always revert to my Verizon Voicemail if Google Voice didn't work out for me.

To my surprise, I was getting a great deal more hang-ups and fewer voice mail messages with Voice than when using Verizon's voicemail.  On top of this, it appears that Google's voice recognition technology, which works well on my DroidX for short sentences, is often fooled or stumped when interpreting any other message left me, probably due to its longer length.

That said, the voice recognition for Voice is at least attempting to do something when it comes to those longer messages which would stump the android 2 device, but it does seem that the longer the message left, the more silly that the Google Voice transcript became.

However, because of all of these extra hang-ups, I decided to to revert back to the Verizon default voice mail system.  Unfortunately, Google Voice seems to have hijacked the answering system.  Although I have used the Settings menu to set my Call Settings  for Voicemail Service to "My carrier" and I am using the *86 number which is the default for Verizon's Voicemail Settings.  And Google Voice is still answering every single call that I miss.

I can't find any other Voicemail settings in my DroidX.  I even went down to my local Verizon store where I bought the phone and they can't tell me what's wrong.  So now I have to call Verizon's support line (which is what they were going to do at the Verizon store, but I didn't have enough time to hang around at the time).

Verizon Support:  Uninstall Google Voice.
I uninstalled Voice.
Verizon Support: It still goes straight to Google Voice.
Me: "I didn't know it was going straight to voice."
Transfered to a new Verizon tech support guy who took off call forwarding.
Me: "I had call forwarding?"

OK, now my voicemail is working again.  If you are a business, you might want to stay away from Google Voice, but if you don't like it, stop the call forwarding.  That might require a call to a tech.  I was told that I can always put call forwarding back on if I want it.

I'm glad this Verizon tech knew what was going on.  Glad its over with, as well.  ;)  I'm not so sure that Google Voice is a good idea for business after all this.  At least you know what to do after reading this should you not like it.  But taking some calls straight to voicemail without ringing?  That indicates a problem in the business world.  Not so sure I would like it doing anything like that for a personal phone, either.

Always something.  I'm glad this little dilemma is over.  ;)

Update:
This issue has never been over, to date (May 23rd, 2011).  Check the comments for my continuing struggles with this issue, still not resolved.  Thanks for nothing, Google Voice!

2 comments:

  1. Update:

    Still having issues. I have done all sorts of things; dialed *73, set my phone voicemail settings, set my Google account settings, contacted Verizon tech support, nothing works. Google Voice remains the answering service on my Android phone despite every setting to the contrary.

    This Google Voice nonsense is crap.

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  2. Nice post, thanks for your tips. It will be useful in my Ainol NOVO8 blog.

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